Frequently Asked Questions

What is Stella Melbourne?

Stella Melbourne is an online fashion boutique inspired by the effortless style and creative spirit of Melbourne, Australia.

We carefully curate collections of clothing, accessories, and everyday fashion essentials designed to help you feel confident, stylish, and comfortable.

How long does shipping take?

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once shipped, delivery within Australia typically takes 7–15 business days.

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak periods.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for your tracking details to become active.

Where do you ship from?

To offer a wider selection of products and competitive prices, orders may be fulfilled through our international network of suppliers and warehouses.

As a result, items ordered together may occasionally arrive in separate packages.

What payment methods do you accept?

We accept all major payment methods available at checkout, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed securely.

What is your return policy?

We offer a 30-day return policy for eligible items.

Returned items must be unused, unworn, and in their original condition with all tags and packaging included.

Please note that certain items, including underwear, lingerie, socks, and selected swimwear, cannot be returned for hygiene reasons.

For full details, please refer to our Return & Refund Policy.

My item arrived damaged or incorrect. What should I do?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email us at info@stellamelbourne.com and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review your request and arrange a replacement or refund where appropriate.

Can I cancel or change my order?

Orders may be modified or cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.

Please contact us as soon as possible at info@stellamelbourne.com.

Do you offer discounts or promotions?

Yes. We regularly offer exclusive promotions, seasonal sales, and special offers.

Subscribe to our newsletter and follow us on social media to stay updated.

Do I have to pay customs duties or import taxes?

For orders delivered within Australia, applicable taxes are included where required by law.

For international orders, customers may be responsible for customs duties, import taxes, or additional fees imposed by their local authorities.

How can I contact Stella Melbourne?

If you have any questions or need assistance, our support team is happy to help.

Email: info@stellamelbourne.com

We aim to respond to all enquiries within 1–2 business days.