Shipping Policy

Last updated: June 15, 2026

At Stella Melbourne, we are committed to delivering your order as quickly and efficiently as possible.

FREE SHIPPING

We offer free standard shipping on all orders within Australia. No minimum purchase is required.

ORDER PROCESSING

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

During this time, your order is prepared, quality-checked, and securely packaged for shipment.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing times may be extended during peak periods, promotional events, or public holidays.

SHIPPING TIMES

Once your order has been dispatched, estimated delivery times are as follows:

• Australia: 7–15 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to circumstances beyond our control, including:

• Carrier delays
• Customs processing
• Severe weather conditions
• Public holidays
• High shipping volumes

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active.

INTERNATIONAL FULFILMENT

To provide a wider range of products and competitive pricing, orders may be fulfilled and shipped from our international network of suppliers and warehouses.

As a result, items ordered together may occasionally arrive in separate packages.

CUSTOMS, DUTIES, AND TAXES

For orders delivered within Australia, applicable taxes are included where required by law.

For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.

Stella Melbourne is not responsible for delays caused by customs clearance procedures.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Stella Melbourne is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided by the customer.

LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the shipping carrier, Stella Melbourne is not responsible for lost or stolen packages.

If you believe your package has been lost or stolen, please contact the shipping carrier directly and notify our support team.

CONTACT US

If you have any questions regarding your order or this Shipping Policy, please contact us:

Email: info@stellamelbourne.com