Privacy Policy

Last updated: June 15, 2026

Stella Melbourne (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

SECTION 1 – INFORMATION WE COLLECT

We may collect the following categories of personal information:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Order history
• IP address
• Device information
• Browser type and operating system
• Information about your interactions with our website, including products viewed, pages visited, and items added to your cart

Payment information is processed securely by our payment providers. We do not store your full credit card details on our servers.

SECTION 2 – HOW WE COLLECT INFORMATION

We collect information when you:

• Visit our website
• Create an account
• Place an order
• Contact customer support
• Subscribe to our newsletter
• Participate in promotions or surveys
• Interact with our advertisements

We also automatically collect certain information through cookies and similar technologies.

SECTION 3 – HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and fulfil your orders
• Provide customer support
• Communicate with you about your orders
• Improve our products, services, and website
• Detect and prevent fraud
• Personalise your shopping experience
• Send marketing communications where you have consented to receive them
• Comply with legal obligations

SECTION 4 – SHARING YOUR INFORMATION

We may share your information with trusted third parties that help us operate our business, including:

• Shopify Inc. (our e-commerce platform)
• Payment providers
• Shipping carriers and logistics partners
• Dropshipping suppliers and fulfilment partners
• Analytics providers
• Marketing and advertising partners

We only share the information necessary for these parties to perform their services.

We may also disclose information where required by law or to protect our rights.

SECTION 5 – INTERNATIONAL DATA TRANSFERS

Your information may be processed or stored outside Australia, including in countries where our service providers, suppliers, or partners operate.

By using our website, you consent to the transfer of your information to these countries.

We take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.

SECTION 6 – COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enable website functionality
• Remember your preferences
• Analyse website traffic and performance
• Personalise content and advertisements
• Measure the effectiveness of our marketing campaigns

Third-party services we may use include:

• Shopify Analytics
• Google Analytics
• Meta Pixel
• TikTok Pixel

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

SECTION 7 – MARKETING COMMUNICATIONS

If you subscribe to our marketing communications, we may send you updates about promotions, new products, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

SECTION 8 – DATA SECURITY

We implement reasonable technical, administrative, and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

SECTION 9 – DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

SECTION 10 – YOUR RIGHTS

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent to marketing communications
• Request details about how your information is used

To exercise any of these rights, please contact us using the details below.

SECTION 11 – THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

SECTION 12 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the updated version will take effect immediately upon publication.

Your continued use of our website constitutes acceptance of any changes.

SECTION 13 – CONTACT INFORMATION

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Stella Melbourne

Email: info@stellamelbourne.com