Terms of service
Terms of Service
OVERVIEW
Welcome to Stella Melbourne. The terms “we”, “us” and “our” refer to Stella Melbourne, operated by PJK Commerce.
Stella Melbourne operates this online store and website, including all related information, content, features, tools, products and services, to provide customers with an online shopping experience (the “Services”).
Our online store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced or linked within them, describe your rights and responsibilities when accessing or using our Services.
Please read these Terms of Service carefully before using our website or placing an order. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy and Returns & Refund Policy.
If you do not agree with these Terms of Service or our policies, please do not use our website or Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority applicable in your place of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian where permitted by law.
When using our Services or placing an order, you may be required to provide information including your name, email address, billing information, payment information, shipping address and other relevant details.
You agree that the information you provide is accurate, current and complete and that you have the right to provide such information.
You are responsible for maintaining the confidentiality of any account credentials associated with your account and for activities conducted through your account.
You may not transfer, sell, assign or otherwise provide your account to another person without our prior written permission.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, measurements, colours and other product information displayed on our website are accurate and up to date.
However, the appearance of colours may vary depending on your device, screen settings and other technical factors.
Product images are provided for illustrative purposes and actual products may have minor variations in colour, finish, packaging or appearance.
We reserve the right to update product descriptions, specifications, pricing and availability at any time.
We may also discontinue products or limit quantities available for purchase where permitted by applicable law.
Nothing in these Terms limits any consumer guarantees, warranties or other rights that cannot legally be excluded under applicable law.
SECTION 3 – ORDERS
When you place an order through our website, you are submitting a request to purchase the products in your order.
After placing an order, you will generally receive an order confirmation by email. An order confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted in all circumstances.
We reserve the right to refuse, cancel or limit an order where permitted by law, including where:
- A product is unavailable
- There is an error in the product description or price
- We suspect fraudulent or unauthorised activity
- An order appears to have been placed for resale or other prohibited purposes
- We are unable to process the payment
- There is another legitimate reason permitted under applicable law
If we cancel or modify an order after payment has been received, we will notify you and refund any amount paid for the affected products.
You are responsible for reviewing your order details before submitting your order.
Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms of Service.
Unless otherwise agreed or permitted by law, purchases are intended for personal or household use and not for unauthorised commercial resale.
SECTION 4 – PRICES AND BILLING
All prices displayed on our website are subject to change without notice.
The applicable price for a product will generally be the price displayed at the time you place your order, subject to any obvious pricing errors.
Where applicable, taxes, duties, shipping charges or other fees will be displayed during checkout or otherwise communicated before you complete your purchase.
We may offer promotions, discounts or special offers from time to time. Additional terms may apply to specific promotions.
Where promotion-specific terms conflict with these Terms of Service, the promotion-specific terms will apply to the extent of the conflict.
You agree to provide accurate and complete billing and payment information when placing an order.
You are responsible for ensuring that you are authorised to use the payment method provided.
If your payment is declined or cannot be processed, we may be unable to fulfil your order until valid payment has been received.
SECTION 5 – SHIPPING AND DELIVERY
We ship orders to the destinations available at checkout.
Estimated delivery times are provided for guidance only and may vary depending on destination, carrier operations, customs processing, weather, public holidays and other circumstances outside our reasonable control.
We are not responsible for delays caused by events outside our reasonable control, including carrier delays, customs delays, natural disasters, strikes, government restrictions or other unforeseen circumstances.
If an order is significantly delayed or otherwise affected, please contact us at info@stellamelbourne.com so we can assist you.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
SECTION 6 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through our Services, including our trademarks, logos, text, product descriptions, photographs, graphics, videos, audio, website design and other materials, is owned by or licensed to PJK Commerce / Stella Melbourne and is protected by applicable intellectual property laws.
You may access and use our website for personal and lawful purposes.
You may not, without our prior written permission:
- Copy or reproduce substantial portions of our website content
- Republish or distribute our content commercially
- Modify or create derivative works from our content
- Use our trademarks or branding in a way that suggests an unauthorised association with Stella Melbourne
- Scrape, reproduce or commercially exploit our website content
All rights not expressly granted to you are reserved by us or our applicable licensors.
Stella Melbourne and associated branding may constitute trademarks or trade names of PJK Commerce or its licensors.
Shopify and its related trademarks remain the property of Shopify.
SECTION 7 – THIRD-PARTY TOOLS
Our website may provide access to tools, applications or services operated by third parties.
We do not necessarily monitor, control or endorse these third-party tools.
Where third-party tools are made available through our website, they may be provided on an “as available” basis and may be subject to the third party’s own terms and conditions.
Your use of third-party tools is subject to the applicable terms of the relevant provider.
We may introduce additional features, tools or services in the future. Any such features will form part of our Services and will generally be subject to these Terms of Service unless separate terms are provided.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to websites, applications or services operated by third parties.
These links may be provided for convenience or additional information.
We do not control third-party websites and are not responsible for their content, availability, privacy practices, security or terms.
If you choose to access a third-party website, you do so at your own discretion and should review that website’s applicable policies before using its services or making a purchase.
Any disputes concerning products or services purchased from a third party should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Stella Melbourne is powered by Shopify, which enables us to provide our online Services.
However, purchases made through our website are transactions between you and PJK Commerce / Stella Melbourne.
Shopify provides the technology platform that hosts and supports our online store but is not the seller of the products offered by Stella Melbourne.
To the extent permitted by law, Shopify is not responsible for the products sold by us or for disputes arising directly between you and Stella Melbourne regarding your purchase.
SECTION 10 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our website is powered by Shopify, Shopify may process certain information relating to your use of our website and purchases.
Information may also be processed by payment providers, shipping providers, technology providers and other service providers that assist us in operating our business.
Some service providers may be located outside your country of residence.
For more information about how personal information is collected, used and shared, please review our Privacy Policy.
SECTION 11 – CUSTOMER FEEDBACK AND REVIEWS
If you voluntarily submit reviews, comments, suggestions, photographs, ideas or other content to us (“Feedback”), you grant us permission to use, reproduce, display and distribute that content for purposes connected with operating, improving and promoting our Services, subject to applicable law.
You remain responsible for ensuring that your Feedback:
- Is accurate and not misleading
- Does not violate another person’s rights
- Does not contain unlawful, defamatory, abusive or offensive material
- Does not contain malicious software
- Does not impersonate another person
- Does not infringe intellectual property or privacy rights
We reserve the right to remove or decline to publish Feedback that violates applicable law, these Terms of Service, or our reasonable content standards.
We do not guarantee that every submission will be published.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to products, pricing, promotions, shipping charges, delivery estimates or availability.
Where permitted by law, we reserve the right to correct errors and update information.
If an error materially affects an order that you have already placed, we will take reasonable steps to notify you and, where appropriate, provide you with available options.
We will not use this provision to remove or restrict consumer rights that cannot legally be excluded.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our website or Services:
- For unlawful, fraudulent or malicious purposes
- To violate applicable laws or regulations
- To infringe our intellectual property rights or the rights of others
- To harass, threaten, abuse or harm another person
- To submit false or misleading information
- To impersonate another person or entity
- To distribute spam or unauthorised promotional material
- To upload or transmit malicious code, viruses or other harmful material
- To interfere with the operation or security of our website
- To scrape, crawl or collect information from our website through unauthorised automated means
- To attempt to gain unauthorised access to our systems
- To circumvent security or access controls
We reserve the right to restrict or terminate access to our Services where reasonably necessary, including where we believe these Terms have been violated or where required to protect our business, customers or systems.
SECTION 14 – TERMINATION
We may suspend or terminate your access to our Services where permitted by law, including where you materially breach these Terms of Service or engage in fraudulent, unlawful or abusive conduct.
Termination does not affect rights or obligations that arose before termination.
Provisions that by their nature should continue after termination, including provisions relating to intellectual property, liability, indemnification, privacy and governing law, will continue to apply where legally enforceable.
SECTION 15 – WARRANTIES AND CONSUMER RIGHTS
We aim to provide reliable products and Services and to describe our products accurately.
However, to the maximum extent permitted by applicable law, our Services may be provided on an “as available” basis.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, statutory right, warranty or remedy that cannot legally be excluded, restricted or modified.
For customers in Australia, applicable consumer rights under the Australian Consumer Law continue to apply to eligible purchases. Australian consumer law includes guarantees concerning goods and services and protections against unfair business practices. (ablis.business.gov.au)
For customers in the European Union, applicable EU consumer protection rights also continue to apply, including statutory rights relating to online purchases and, where applicable, the 14-day right of withdrawal. (European Union)
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, PJK Commerce, Stella Melbourne, and our respective officers, employees, contractors, service providers and affiliates will not be liable for losses that are not reasonably foreseeable or that arise indirectly from your use of our Services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection laws.
Where liability may legally be limited, our liability will be limited to the extent permitted by applicable law.
SECTION 17 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless PJK Commerce, Stella Melbourne and our respective officers, employees, contractors, service providers and affiliates from claims, losses or reasonable costs arising from your unlawful use of the Services, your material breach of these Terms, or your violation of another person’s rights.
This section does not apply to the extent that a claim results from our own unlawful conduct or where such an indemnity cannot legally be enforced.
SECTION 18 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue to apply.
The invalidity or unenforceability of one provision will not affect the validity of the remaining provisions.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms of Service does not constitute a waiver of that provision or our right to enforce it later.
These Terms of Service, together with our Privacy Policy, Returns & Refund Policy and other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services, subject to any mandatory rights provided by applicable law.
SECTION 20 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms of Service without our prior written consent, except where such restriction is not permitted by applicable law.
We may assign or transfer our rights and obligations under these Terms where permitted by law, including in connection with a business sale, restructuring or transfer of assets.
SECTION 21 – GOVERNING LAW
These Terms of Service are governed by the laws applicable to PJK Commerce, subject to any mandatory consumer protection laws that apply to you.
Nothing in this section prevents consumers from relying on mandatory consumer protection rights available in their country, state or territory of residence.
Where applicable law permits the parties to agree on jurisdiction, disputes will be subject to the jurisdiction of the competent courts applicable to PJK Commerce’s place of establishment.
SECTION 22 – HEADINGS
The headings used in these Terms of Service are provided for convenience only and do not affect the meaning or interpretation of the provisions.
SECTION 23 – CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update or change these Terms from time to time.
If we make material changes, we will take reasonable steps to provide notice where required by applicable law.
Your continued use of our Services after updated Terms have been posted constitutes acceptance of the updated Terms to the extent permitted by law.
SECTION 24 – CONTACT INFORMATION
Store Name: Stella Melbourne
Company Name: PJK Commerce
Company Address: Buikslotermeerplein 1676, Amsterdam, Noord-Holland, 1025 XL, The Netherlands
Company Registration Number: 42021678
Phone: +61 495 105 663
Email: info@stellamelbourne.com
Warehouse Adress: 61 Goodall Close, Dandenong South VIC 3175
Return Address
Company: Bestfulfill
Room 404, 4th Floor
Prologis Logistics Park
Zhenxing North Road, Jianggao Town
Baiyun District, Guangzhou City
China
Customer Service Hours
Monday - Friday: 09:00 AM - 05:00 PM
Saturday: 10:00 AM - 05:00 PM
Sunday: 10:00 AM - 05:00 PM
We aim to respond to customer enquiries within 24 hours during business days.
Last Updated: 18 August 2026