We offer free shipping on all orders, with no minimum purchase required.

We currently ship to customers across Australia.

For more information, please see our Shipping Policy

You can request a return within 30 days of receiving your order.

Returned items should be unused, unworn, unwashed, and in their original condition. Original packaging should also be included whenever possible.

For change-of-mind or sizing returns, return shipping is paid by the customer. If your item is faulty, damaged, or incorrect, Stella Melbourne will cover the applicable return shipping costs.

Please contact info@stellamelbourne.com before returning your order.

Read our full Return & Refund Policy.

Once your order has been dispatched, you will receive an email containing your tracking information.Please allow some time for tracking information to become active after your parcel has been dispatched.You can also check your shipment through ourTrack Your Order page.

If your order has not yet been processed, we will do our best to help with a change or cancellation.

Please contact us as soon as possible at info@stellamelbourne.com . Once an order has already been processed or shipped, changes cannot always be guaranteed.

All payments at Stella Melbourne are processed in AUD.

We currently accept common payment methods including:

• Visa
• Mastercard
• Apple Pay

Available options may vary depending on your device, browser, and location. The checkout page will always show the payment methods available for your order.

For more information, please see our Payment Policy

Yes. Payments are handled through secure, encrypted checkout technology.

Stella Melbourne does not store your full payment-card details. Your bank or payment provider may occasionally request additional verification for security purposes.

For more information, please see our Payment Policy.

Orders are normally processed within 1–3 business days, Monday to Friday, excluding weekends and public holidays.

After processing, the estimated transit time is 6–8 business days.

This gives an estimated total delivery time of 7–11 business days.

Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, extreme weather, or other circumstances outside our reasonable control.

For more information, please see our Shipping Policy.

You can contact our customer service team by email at info@stellamelbourne.com or by phone at +61 495 105 663.

Customer service hoursMonday - Friday: 09:00 AM - 05:00 PM
Saturday: 10:00 AM - 05:00 PM
Sunday: 10:00 AM - 05:00 PM

We aim to respond to inquiries within 24 hours.

You can also visit ourContact Us page.